7.2 Professional conflict resolution
This policy was last reviewed in March 2021
Date of next review March 2023
- Dissent at Referral and Enquiry Stage(Jump to)
- Dissent with decision to call a Child Protection Conference(Jump to)
- Professional Dissent at Child Protection Conference(Jump to)
- Dissent regarding the Implementation of the Child Protection Plan(Jump to)
- Where Professional Differences Remain(Jump to)
Dissent at Referral and Enquiry Stage
Professionals providing services to children and their families should work co-operatively across all agencies, using their skills and experience to make a robust contribution to safeguarding children and promoting their welfare within the framework of discussions, meetings, conferences and case management.
All agencies are responsible for ensuring that their staff are competent and supported to escalate appropriately intra-agency and inter-agency concerns and disagreements about a child's wellbeing.
Concern or disagreement may arise over another professional's decisions, actions or lack of actions about a referral, an assessment or an enquiry.
Professionals should attempt to resolve differences through discussion and/or meeting within a time scale, which is acceptable to both of them, usually within a working week or a timescale that protects the child from harm (whichever is less).
Each Safeguarding Children Partnership has a forum that reviews (intending to improve) joint working practice in respect of inter-agency child protection processes. The forums afford an opportunity for safeguarding managers across the partnership to have open and honest conversations about what is and isn’t working. Practitioners are encouraged to share any cases where there are early concerns about the effectiveness of multi-agency working. You can refer a case here - Contact Us
Most day-to-day inter-agency differences of opinion will require a Children's Social Care Manager to liaise with their (first line manager) equivalent in the relevant agency, e.g.:
These first-line managers should seek advice from their agency's designated safeguarding children professional.
If agreement cannot be reached following discussions between the above 'first line' managers, within a further working week or a timescale that protects the child from harm (whichever is less), the issue must be referred without delay through the line management to the equivalent of service manager/detective inspector/headteacher, or other designated safeguarding children senior professional.
Alternatively (e.g. in health services), input may be sought directly from the designated safeguarding children doctor or nurse in preference to line management.
The professionals involved in this conflict resolution process must contemporaneously record each intra- and inter-agency discussion they have, approve and date the record and place a copy on the child's file together with any other written communications and information.
Dissent with decision to call a Child Protection Conference
A request to convene a Child Protection Conference may be made by a senior staff member of any of the member agencies and should be made and responded to in writing to either a Service Manager or a Child Protection Adviser.
A decision not to convene a conference must be confirmed in writing to the requesting agency/ies giving reasons.
Where there remain differences of view over the need for a Conference in a specific case, every effort will be made to resolve them through discussion and explanation.
As a last resort the decision to hold the conference will be made by the senior child protection manager following discussion with the relevant Safeguarding Children Partnership members.
Professional Dissent at Child Protection Conference
Dissent regarding the Implementation of the Child Protection Plan
Concern or disagreement may arise over another professional's decisions, actions or lack of actions in implementing the Child Protection Plan, including the timing, quoracy or decision-making of Core Group meetings, progress of the plan or professional practice.
Professionals should always attempt to resolve differences in line with the actions outlined above.
Where Professional Differences Remain
If professional differences remain unresolved, the matter must be referred to the professional leads for safeguarding and child protection within the agencies involved and include the senior child protection manager.
If the issue is not resolved by the steps described above and/or the discussions raise significant policy issues, the matter should be referred urgently to the Safeguarding Partnership for resolution - Contact us
See also - Pan Sussex Escalation Policy Aug 18
Professionals in all agencies have a responsibility to act without delay to safeguard the child (e.g. by calling for a case to be allocated or for a Strategy Discussion, for a Core Group meeting or a Child Protection Conference or Review Conference).
Specialist facilities such as specialist children's hospitals or a psychiatric or other mother and baby unit must have in place a conflict resolution protocol that sets out how conflict resolution will be managed, through the line management of the specialist facility and the LA Children's Children's Services or other services with responsibility for the child. This protocol should take into account the role of the LA Children's Children's Services in the locality of the specialist service.